My Alloy Reviews

I don't understand the bad reviews from this company. In my experience, they are outstanding!
I am 6'1" (size 10) and get all of my pants from this company. In my case, excellent quality and perfect fit. The only thing that I have never had an experience with is making a return. Also, the shipping usually takes about 4-5 days to Ohio.

I have left several messages and have not had a response as to how to return or exchange
All I want is address to return

Don't ever pay for overnight delivery, you will not receive it until 4 days later. Their clothing line has gone down hill over years anyway. I bought my items yesterday 01/14/22. My items were shipped today. I emailed customer service because I was curious why I wouldn't receive my items until Monday when I paid for overnight delivery? This is the hilarious part, I was told I wouldn't receive them until Monday because the warehouse isn't open on Saturday. Mind you, I already received an email stating my items have shipped. They are not at the warehouse. They need intelligent people replying to their emails and I don't like being lied to. Just for the lies, I will never buy from this company ever again and they refuse to refund me for what I paid for overnight delivery.

Absolutely horrible. Site is not what it used to be. Clothes are made of cheap thin material. When you place a order it takes up to 10 BUSINESS days to send off?!? Needless to stay I returned and I had to pay $6.99 to return the crap. One item was stained and had deodorant marks. Then there return policy stated another 10-14 BUSINESS days to process the return to issue the refund. The extra time is for inspection, mind my stuff came stained and I could tell it was a return. Absolutely a shame. You're charging $59.99 and $69.99 for pants that are the quality of SHEIN. If you're going to drop that amount for pants, go to express.

Absolutely terrible! Not all women all tall, big, and curvy. This is the only place I, a 5'10 skinny girl could find jeans! So displeased with new Alloy. Open up ur dam mind to other body shapes around!

The company changed ownership and will not honor my gift card/merchandise credit! They stuck! I will not buy from them again. Shoppers you have been warned!

Idk what happened to this brand but it has gone down in the past 4 years. I used to love ordering from here as a tell women. They were trendy, and a wide selection. Now it's absolute TRASH. I miss the old days sincerely.

Whomever took over this company did it a total disservice! The clothes are ugly for the most part and not updated often. Seems like I haven't seen a new item since the beginning of summer (of maybe one pair of jeans)! This is awful! I hope someone takes this up and revamps this place to be what it used to be!
I have also had the issue of buying items in the same size but they ALL fit differently!

The jumpsuit I purchased was grossly disproportional.
I'm 6 feet tall. I have both long legs and long torsal. However, the Jumpsuit was not long enough to fit my torsal area and was about 4-5 inches too long for my legs! Seriously? Alloy is a Tall girl store!

Furthermore, Alloy does not disclose THAT THERE IS A CHARGE FOR RETURNS PRIOR TO PURCHASE, this information is found when making a return on the website and on the packing slip. Shame!

I've ordered a number of items from this company because I am tall and need tall fashions. However, no matter what item I ordered the quality and fit was always off. Recently I order two seperate items and the fabric had the worst odor ever. I had to return each one. However, after speaking with their customer service, I was promised (after asking) that my refund would include the shipping and taxes I paid, Not my fault that their product was defective and I had to return. Customer service told me that I would be reimbursed for all of the amount I paid including shipping and taxes. Guess what. Each time they took the shipping and taxes from my refund. They have the worst customer service group ever. They're unprofessional and doesn't appear to know what they are doing. DO YOURSELF A FAVOR AND DON'T BUY ANYTHING FROM THIS COMPANY. The quality of their clothing has gone to the trash.